Return & Refund Policy

1. 30-Day Return Policy

At Livora Consulting, we want you to shop with confidence and feel comfortable with every purchase.

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a standard return, your item must be:

• Unused and in its original condition.

• Unassembled, uninstalled, and not permanently attached to any surface, where applicable.

• In its original packaging, where reasonably possible.

• Free from damage caused by improper handling, installation, or use.

• Accompanied by your order number or proof of purchase.

Items that show signs of use, assembly, installation, modification, or damage beyond what is reasonably necessary to inspect the product may not qualify for a standard change-of-mind return.

For products designed to be mounted, attached, or installed, please carefully check the product details and installation requirements before use.

This 30-day policy does not limit any statutory consumer rights that may apply to your purchase.

2. How to Start a Return

To request a return, please contact our customer service team at:

Email: service@originironpulse.com

Please include the following information:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photos or videos of the item, if relevant.

Our customer service team will review your request and provide return instructions if approved.

Please do not send items back before contacting us and receiving return instructions. Unauthorized returns may cause delays in processing.

For standard returns due to a change of mind or personal preference, customers are responsible for the direct cost of return shipping.

We do not provide prepaid return labels for standard change-of-mind returns unless otherwise stated.

If your return is due to an item being defective, damaged, or incorrectly supplied, we will arrange or cover reasonable return shipping costs as required by applicable law.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, incorrect, or significantly different from its product description, please contact us as soon as possible at:

Email: service@originironpulse.com

Please provide:

• Your order number.

• A clear description of the issue.

• Photos or videos showing the problem, where applicable.

For damaged items, photos of the product, packaging, and shipping box may help us assess the issue more quickly.

Our team will review the information and work with you to find an appropriate solution.

Depending on the circumstances and applicable consumer protection laws, this may include:

• A replacement item.

• A full refund.

• A partial refund, where appropriate and legally permitted.

• Another suitable resolution.

You will not be required to pay return shipping costs for issues that are our responsibility, as required by applicable law.

Please contact us before attempting repairs, modifications, or further installation of a damaged or defective product.

4. Installation and Oversized Items

Some home and household products may require assembly, mounting, or installation.

Products that have been installed, mounted, permanently attached to surfaces, or modified may not qualify for standard change-of-mind returns.

This restriction does not affect your statutory rights if an item is defective, damaged, incorrectly supplied, or not as described.

For oversized or bulky items, please contact our customer service team before arranging a return. Additional return shipping arrangements may apply.

Any return shipping costs for standard change-of-mind returns will be communicated where applicable before the return is arranged.

5. Non-Returnable Items

Certain items may not be eligible for standard change-of-mind returns, including:

• Personalized or custom-made products.

• Items that have been assembled, installed, permanently mounted, or modified beyond what is reasonably necessary to inspect them.

• Items damaged after delivery due to improper handling, installation, or use.

• Products that cannot be returned for hygiene or safety reasons, where applicable.

• Gift cards, except where required by applicable law.

Sale and promotional items are subject to the same applicable return conditions as other products.

Nothing in this policy removes any statutory rights you may have when purchasing discounted items.

These exclusions do not affect your legal rights if an item is defective, damaged, incorrect, or not as described.

6. Exchanges

If you would like a different color, size, or product, the easiest option is to request a return for your eligible item and place a new order once your return has been approved.

If you receive a defective, damaged, or incorrect item, please contact us first so we can help arrange an appropriate solution.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

For standard returns under our voluntary 30-day policy, please allow up to 10 business days for us to process an approved refund.

Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund within 15 business days after approval, please contact us at:

Email: service@originironpulse.com

For returns and cancellations covered by statutory consumer rights, refunds will be processed within the timeframes required by applicable law.

8. European Union & United Kingdom 14-Day Right of Withdrawal

If your order is delivered to a consumer in the United Kingdom or European Union, you may have the legal right to cancel your online purchase within 14 days of receiving your goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, please contact us at:

Email: service@originironpulse.com

Please include your order number and a clear statement that you wish to cancel your purchase.

After notifying us of your decision to cancel, you must send the goods back within 14 days, unless we have offered to collect them.

You may be responsible for the direct cost of returning the goods if you were informed of this responsibility before completing your purchase.

You may inspect the product as you would in a physical store. However, if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functionality, we may be entitled to deduct an amount for any resulting reduction in value, where permitted by law.

Where required by applicable law, refunds will include the cost of standard delivery. Additional costs arising from choosing a more expensive delivery method may not be refundable.

Refunds will be issued within the statutory timeframe. Where permitted by law, we may withhold a refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Nothing in this policy limits or excludes your statutory consumer rights in the United Kingdom, European Union, or any other applicable jurisdiction.

9. Contact Us

If you have any questions about returns, refunds, exchanges, or product-related issues, our customer service team is here to help.

Store Name: Livora Consulting

Email: service@originironpulse.com

We appreciate your trust in Livora Consulting and thank you for shopping with us.